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Support Priorities

The following priorities will be used as a guide to direct our resources to the
highest priority need. Down means that the system will not function at all. If
any system is impaired and not at risk of complete failure, it will be handled FIFO.

  1. Any Down System that affects Student/Staff Safety or School Function
  2. Any Down Server
  3. Any Down Network (i.e. wire issues, or down router, hub, or other)
  4. Any Down WAN lin
  5. Any Issue related to a deadline that will cause great hardship if missed
  6. Any Down Teacher or Admin Workstation
  7. Any Down Lab or Student Workstation
  8. Any Down Printer (where using another network printer is not feasible)
  9. (FIFO) First In First Out